Italian Alternative Dispute Resolution

Italy has many ADR bodies competent in disputes relating to financial and insurance markets.

Arbitro Bancario Finanziario (ABF)

Name in EnglishInstitutionsProductsWebsite
ABF – Banking and Financial Ombudsmanbanks, mortgage banks, mortgage intermediaries, credit unions, payment institutions, electronic money institutions, Poste Italiane S.p.A.payments, deposits, credit & loans, mortgagesArbitro Bancario Finanziario (ABF)

Istituto per la Vigilanza sulle Assicurazioni (IVASS)

Name in EnglishInstitutionsProductsWebsite
IVASS – Insurance Supervisory Authorityinsurance companies, insurance intermediarieslife/non-life insuranceIstituto per la Vigilanza sulle Assicurazioni (IVASS)

Conciliatore Bancario Finanziario

Name in EnglishInstitutionsProductsWebsite
Banking Ombudsmanbanks, investment providers, investment intermediarieslife/non-life insurance, investments, some depositsConciliatore Bancario Finanziario

Arbitro per le Controversie Finanziarie (ACF)

Name in EnglishInstitutionsProductsWebsite
ACF – Securities and Financial Ombudsmanbanks, credit unions, some insurance companies, some investment providers, most investment intermediaries, most securities intermediaries, depositariessome life insurance, most investments, most securitiesArbitro per le Controversie Finanziarie (ACF)

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